To start the return process for your order, please enter your email address or phone number and the order number below.
HOW TO START A RETURN - UK CUSTOMERS
Enter your order number and email address in the fields above and click Start
Follow the instructions
Receive a confirmation email with the shipping guidelines
Print and attach your returns label to the package and drop it off at our nearest drop-of point
HOW TO START A RETURN - INTERNATIONAL CUSTOMERS
Enter your order number and email address in the fields above and click Start
Follow the instructions
Please return the item using your own returns label.
RETURN ERRORS - POSSIBLE REASONS
Guest orders (those made without creating an accont with us) are not supported by the system. Pease email info@zalinahwhite.com to request a returns label if you are a UK based client. International clients, please send your items back independently.
ORIGINAL SHIPPING FEES AND RETURN FEES
We offer free UK returns
Original shipping charges are non-refundable
RETURNS DO's AND DON'Ts
You can return your items within 90 days of purchase.
They must be in original condition
For clothing, unwashed and unworn
In the original packaging
Free gifts, gift boxes, refurbished or promotional/sale items are not returnable
HOW SOON WILL I GET MY REFUND?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.