Order processing times:

Sale and Clearance Items 1-2 days 

Refurbished Items when in stock 1-2 days 

Atelier Collection 2-3 weeks (made to order) During peak seasons, this timeline may extend to 4-6 weeks.

Non-atelier items  when in stock 1-2 days. When out of stock up to 21 days as we manufacture in small batches.

Shipping Zones: 

Europe 

• Standard Trackable £10.99
• Premium Trackable £17.99 
• Free on orders of £350.00 and above 

 

The United Kingdom of Great Britain and Northern Ireland

• Free UK Shipping 2-4 day £0.00
• Next Day UK Shipping £5.99
• Free on orders of £350.00 and above 

Rest of the World 

• Standard International Trackable £14.99
• Premium International Trackable £45.00 
• Free on orders of £400.00 and above 

Russia and Belarus 

No service until further notice 

Customs Charges 

Customs charges are payable by the recipient

What happens if customs charges are refused?

If customs charges are refused, your item may be returned as undeliverable and incur an undeliverable surcharge. This comprises of your original shipping fee plus 10% of the order value admin fee. In some instances, you may also be liable to pay the customs charges in question.