The only countries we do not ship to are Russia and Belarus. Limited shipping to Ukraine

PERIOD

We offer a 90-day return policy, which means you have 90 days after purchasing your item to request a return but no later than 30 days after receipt of your item. This is because we have many international clients who face the challenge of having to wait for customs clearance which may prolong receipt of their package.

CONDITIONS

To be eligible for a return, your item must be in the same condition that you received it, in the original undamaged packaging, unworn, unused, with original tags, ties, no signs of perfume and/or body odour or any marks. You’ll also need the receipt or proof of purchase. If items are returned in a condition different from when you received them, a partial refund may be offered instead of a full refund.

EXCEPTIONS

We do not accept returns on clearance items, sample sale items, or refurbished items or gift cards. We can, where possible, consider an exchange with the postage fee payable by the buyer.

Made to order- if an item has been made to order or personalised, you won't be able to return it. This applies to all altered/personalised items and items in the Atelier collection as those are made to order, too. Please check your product description which will state if your item is non-returnable, from the Atelier range, or have a link to a page where you can find more information. 

FULL DETAILS

To read the full Returns, Refunds and Cancellation Policies please click here

To exchange an item, proceed with a regular Returns Procedure here and tick the 'Exchange' button instead of the return.

We retail exclusively online and offer try-on events every few month in London's Kings Cross area

Our small independent studio was established in December 2017 in Essex. Since then, we have remained true to designing in London, kept part of our manufacturing in London, too.