HOW TO START A RETURN - UK CUSTOMERS

Enter your order number and email address in the fields above and click Start

Follow the instructions 

Receive a confirmation email with the shipping guidelines 

Print and attach your returns label to the package and drop it off at our nearest drop-of point. Items must be returned no later than within 30 days of receipt. 

HOW TO START A RETURN - INTERNATIONAL CUSTOMERS  

Enter your order number and email address in the fields above and click Start

Follow the instructions

Please return the item using your own returns label. 

RETURN ERRORS - POSSIBLE REASONS

Guest orders (those made without creating an accont with us) are not supported by the system. Pease email info@zalinahwhite.com to request a returns label if you are a UK based client. International clients, please send your items back independently. 

ORIGINAL SHIPPING FEES AND RETURN FEES

We offer free UK returns

Original shipping charges are non-refundable

RETURNS DO's AND DON'Ts

You can return your items within 90 days of purchase.

They must be in original condition

For clothing, unwashed and unworn

In the original packaging

Free gifts, gift boxes, refurbished or promotional/sale items are not returnable

HOW SOON WILL I GET MY REFUND?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.